This website is owned and operated by Hestia Consulting Limited. All inquiries may be directed to:
Hestia Consulting Limited
suite B, 7/F, 18 Luard Road, Wanchai, Hong Kong SAR
1. What information we collect?
For the better servicing of our customers, Hestia Consulting Ltd may, from time to time, collect personal information through the PPOB website, relevant social media channels, as well as at events, through surveys, via email, text messages or telephone. The types of personal information we may collect include:
Contact information (including but not limited to, name, postal and email addresses, mobile or other telephone number);
username and password;
payment information (including but not limited to, your payment card number, expiration date, authorisation number or security code, delivery address, and billing address);
purchase and transaction information;
customer service information (including but not limited to, customer service inquiries, comments, and repair history);
photographs, comments and other content you provide;
information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
contact information you provide about friends or other people you would like us to contact; and
information we may obtain from our third-party service providers.
In addition, through interaction with our online means, such as our websites, our emails and other related tools therein, including but without limitation, widgets or plug-ins, cookies, web beacons and web server logs - further information may be collected. Information collected through the aforementioned includes IP addresses, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of website visits.
Cookies: These are files websites send to a visitor’s computer, or other Internet-connected device, to uniquely identify the visitor’s browser or to store information or settings in the browser.
Web Beacon:, This is also known as an Internet tag, pixel tag or clear GIF. A web beacon links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
These processes allow for Philippe Petra to collect ‘clickstream data’, which is a log of the links and other content on which a visitor clicks while browsing a website, which enables the linking between elements of data collected through automated means and other information gathered, thus making our servicing more efficient.
It is important to note that, in most cases, your browser will notify you when you receive certain types of cookies and how to restrict or disable certain them. It is important to also note that when disabling cookies, you may not be able to use all of the features of our website.
The providers of third-party apps, tools, widgets and plug-ins on our website and social media outlets, such as Facebook ‘Like’ buttons, also may use automated means to collect information regarding your interactions with these features. In cases of such data collection, the information is directly collected by the providers these third parties and not by our company and therefore, is subject to the privacy policies or notices of these providers. To the extent permitted by applicable laws, Hestia Consulting Limited (HK) is not responsible and cannot be held liable for these providers’ information practices and any such misconduct occurring thereof.
2. How we use the information we collect?
Hestia Consulting Ltd, always aims at lawful conduct of their business, through which, one of its main goals is to provide the necessary protection and rightful use of any data and information gathered through conduct with the Philippe Petra website and other electronic and automated means.
Such information and data are used solely for the following purposes:
Providing excellent quality products and services for customers;
Processing payments safely and efficiently;
Creating and managing customer accounts in a manner which make their experience easier and more enjoyable;
Making targeted promotions and communications, thus avoiding sending our customers materials which may not be of interest to them;
Effectively communicating and administering your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research;
Attending to your inquiries in a timely and effective manner;
Operating, evaluating and improving our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions);
Reducing credit risk and managing collections;
Identity verification for safety purposes;
Protecting against, identifying and preventing fraud and other unlawful activity, claims and other liabilities; and
Complying with and enforcing applicable legal requirements, relevant to industry standards, contractual obligations and our policies.
In cases where the information may be used in other ways the company provide specific notice at the time of collection of such information.
In addition, information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes may be used for (i) customising user visits on philippepetra.com, (ii) delivering content, tailored to user interests and the manner in which users browse on the website, and (iii) managing philippepetra.com and other aspects of the company’s business. Where applicable, as per legal requirements, the company ensures to obtain user consent before collecting information using cookies or similar automated means.
We may use third-party analytics services on our website, such as Google Analytics, Adobe Omniture, and Sizmek. These services’ providers may use technologies such as cookies, web server logs and web beacons to help us analyse your use of our websites and apps. Information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the website. To learn more about these analytics services and how to opt out, please visit the relevant websites listed here:
- Google Analytics: http://www.google.com/analytics/learn/privacy.html
- Adobe Analytics: http://www.adobe.com/privacy/analytics.html#1
- Sizmek: http://www.sizmek.com/about-us/privacy
3. Interest-based advertising
You may see certain ads on other websites because we engage third-party ad buying networks (such as Facebook, Rubicon and Twitter). Through the use of these networks, demographic, interest-based and contextual targeting is made easier and more efficient, therefore conveying our messages more effectively. Additionally, tracking your online activities over time by collecting information through automated means, including through the use of third-party cookies, web server logs, pixels and web beacons is made easier. The networks use this information to show you advertisements that may be tailored to your individual interests. The information collected on our behalf includes data relevant to websites’ visits servicing Philippe Petra advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our and third-party websites participating in these ad networks. This process also helps us track the effectiveness of our marketing efforts. Where applicable by law, the company will take all necessary steps to obtain your consent before using your information for interest-based advertising.
4. What information we share?
In addition, such information may be disclosed under the following circumstances and to such actors and bodies: (i) if required by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when should such disclosure be deemed as necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. The company reserves the right to transfer such personal information in the event of selling or transferring all or part of the business or its assets (including in the event of a reorganisation, dissolution or liquidation). The company also reserves the right to disclose such information in the event of wrongful doing to its counsel and to protect its assets and reputation.
5. Your rights and choices
To learn more about how to opt out of ad network interest-based advertising, please visit the consumer opt-out page at
6. Online tracking and how we respond to “do not track” (DNT) signals
7. Data transfers
Should the customer’s location be within the European Union’s jurisdiction (‘EU’), any applicable legal requirements will be complied with to provide adequate protection for the transfer of personal information to recipients in countries outside of the EU.
8. How we protect personal information
Administrative, technical and physical safeguards are designed and maintained to protect such personal information against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.
9. Links to ‘non-Philippe Petra’ sites and services
In an effort to better service our customers, philippepetra.com may provide links to ‘non-affiliated’ to Hestia Consulting Limited (HK), sites, apps and services, operated by companies not affiliated with, which have their own privacy notices or policies. Furthermore, Philippe Petra products and services may be made available through third-party platforms (such as providers of app stores) or through other third-party channels. It is strongly advised to review any third-party privacy policies as these may be different than the ones presented herein and valid for philippepetra.com. Hestia Consulting Limited, is not responsible and cannot be held liable for privacy practices of any ‘non-affiliated’ sites, apps or services.
11. How to contact us?
For update of information or preferences queries, please contact us by email at .
Cookies are automated means used to collect information through user navigation and through which tracking information about website use is made possible. Cookies are used by the company to optimise user experience, website functionality and services upgrade.
2. What purposes do cookies serve?
1. Support for Basic Website Functionality: Some cookies are functional and necessary with regards to supporting essential features on the Philippe Petra website, such as storing items in the shopping cart while the user continues to shop and navigate to different pages of the website.
2. Improved Quality of Website and Services: Cookies are used to collect information (including sometimes IP address) for the better and more targeted assessment of how a website is used, so as to improve the navigation quality, user experience and overall servicing of users.
The company uses such information to:
- Provide aggregate and anonymous statistics on how philippepetra.com is used;
- See how effective advertisements are by identifying where users click and from which website they landed on philippepetra.com;
- Provide feedback to carefully selected third party partners when a user has also visited their website;
- Improve the site through tracking any occurring errors in the browsing experience.
- Improve website functionality by allowing access to additional services or restoring a user’s shopping bag if they wish to return on a subsequent browsing session.
3. Information Sharing With Selected Third-Party Partners: Third-party cookies are installed by other providers, such as partners who provide a service on the Philippe Petra website and with whom information is shared. Such information is only shared to be used by those parties in the provision of their service(s) or function (such as social media ‘like’ and ‘share’ buttons). In certain cases, these third-party cookies, can also be used to offer a customised user experience and to inform you of Philippe Petra products which may be of interest to a user, by providing interest-based services, both on philippepetra.com and on some other websites. In some cases, the information may also be shared to those third parties to recognise that a user has visited the site. These cookies may also link to social media networks such as Facebook or provide advertising agencies with information about user visits, to better target advertisements for Philippe Petra products and services which may be of interest to users.
3. Managing your cookie preferences
It is noted that it is, at the users discretion, to manage all cookies on the Philippe Petra website, including those that are served by the company, to their liking, by changing their browser settings. For additional information on how to manage all cookies please visit Please note that disabling, blocking or deleting cookies in your browser settings may impact your ability to fully use our website, including features and user experience.
Purposes and Functionalities of the Website
The Website is used to promote and provide information with regards to the Philippe Petra products, collections and initiatives and to help users gather such relevant information , including where to find stocklists in which products can be found and purchased. Specific sections in the Website, including the “My Profile” section, may contain and make available additional functionalities.
Unless otherwise noted, the design of the Site, the Site as a whole and all materials that are part of the Site (collectively, ‘Contents’) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Hestia Consulting Limited (HK) and other authorized parties and affiliates. Any unauthorized, wrongful or unlawful use of the Contents contained in the Site, without HCL's express and written consent is strictly prohibited and may result in seek for damages, at the company’s discretion.
Comments, Feedback and Other Submissions
Comments and feedback regarding the Site and the Philippe Petra products and services are always welcomed and strongly taken into consideration for the upgrade and better servicing of users and customers. It is, however, noted that, the company does not accept confidential or proprietary information, relevant to the user (if not asked for) or other parties or otherwise. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Philippe Petra (part of HCL) using this Site or otherwise (collectively, ‘Comments’) are not confidential and will become and remain HCL's property. The disclosure, submission or offer of any Comments will constitute an assignment to HCL of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libellous, abusive, obscene or otherwise unlawful material.
The Contents are intended solely for your personal, noncommercial use. Music may not be copied except only as necessary to access the Site. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorised use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties, as well as to the application of the company’s right to seek damages.
Disclaimer, Limitation of Liability and Indemnity
Accuracy, completeness and timeliness of information on this site
HCL, takes all necessary steps, to the best of its ability, to provide the best possible information, but is not responsible if information made available on this Site is not accurate, complete or current. The material provided on the Website is made available for general use only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk. It is noted that, in the cases where, this Site contains certain historical information, this is not necessarily current, and is provided solely as a reference and for additional information for the better servicing of the Site users. The company reserves the right to modify the content of this Site at any time, without informing users or putting notice or updating any information on the Site, and such update, with regards to changes is solely the responsibility of the user to become informed.
In terms of showcasing of the Philippe Petra products, some items may appear slightly larger or smaller than their actual size due to screen defaults and photography techniques. Furthermore, other items may be represented at a larger than actual size to clearly show details, or smaller than actual size in order to show the entire item. Effort have been and are being made to display as accurately as possible the appearance, and particularly the colours, finish and textures, of the products included and showcased on the Website. However, the actual colour, finish and textures displayed also depend on the user’s computer settings and HCL cannot guarantee that these will be displayed accurately.
Merchandise availability on the Site is not guaranteed. Should the selected merchandise not be available at the time the order placement, out Customer Care Team notifies the user of the matter via email, as the provided email address at the time of registration. Should such email address not be valid, which will result in the customer not being notified of the matter, the company bears no responsibility, as it is the sole responsibility of the user to update such information.
Users can verify availability by calling our Customer Service.
Features and functionality provided by third parties - third party terms
Use of materials on the site
All content on this Site (including and without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by HCL, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. Users of the Site may access, copy, download and print the material contained on the Site for their personal and non-commercial use, provided they do not modify or delete any copyright, trademark or other proprietary notice that appears on the accessed material, copy, download or print. Any other use of such content, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to HCL and philippepetra.com, is expressly prohibited and any such use may result in legal action. The user, hereby agrees to abide by all additional restrictions displayed on the Site as it may be updated from time to time. HCL reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site or prohibit any person from using this Site for any reason whatsoever. HCL, or its licensors or content providers, retain full and complete title to the material provided on the Site, including all associated intellectual property rights, and provide this material to you under a license that is revocable at any time in HCL’s sole discretion. HCL neither warrants nor represents that your use of materials on this Site will not infringe rights of third parties not affiliated with HCL.
Contact information provided on the Site may not be used for unauthorised purposes, including, but not limited to, marketing. The use of any hardware or software intended to damage or interfere with the proper working of the Site or to surreptitiously intercept any system, data or personal information from the Site is strictly prohibited and any such use may result in legal action. It is understood that users may not interrupt or attempt to interrupt the operation of the Site in any way. HCL reserves the right, in its sole discretion, to limit or terminate access to or use of the Site at any time without notice to any infringing party. Termination of access or use will not waive or affect any other right or relief to which HCL may be entitled at law or in equity.
Materials you submit
It is acknowledged that users are the sole responsible persons for any material they may submit via the Site, including the legality, reliability, appropriateness, originality and copyright of any such material. It is striclt forbidden to upload, distribute or otherwise publish through this Site any content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of ‘spam’. In addition, it is forbidden to use false email addresses or other false identification information, impersonate any person or entity or otherwise mislead as to the origin of any content. The upload of commercial content to the Site is also not authorised.
By submitting materials, and unless otherwise indicated, it is considered that HCL and its affiliates are granted unrestricted, nonexclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. It is also understood and agreed that HCL is free to use any ideas, concepts, know-how that users or individuals acting on their behalf provide to HCL through the Site. HCL and its affiliates are thereby granted the right to use the name submitted in connection with such material, if they so choose. Users, hereby, represent and warrant that they own or otherwise control all the rights to the content they post; that the content is accurate; that use of the content supplied does not violate any provision herein and will not cause injury to any person or entity; and that they will indemnify HCL for all claims resulting from such content.
Conduct on the site
Additionally, some features on this Site may require the use of a password, for the protection of which the respective user is responsible. It is hereby understood and agreed that users will be responsible for any and all statements made, and acts or omissions that occur, through the use of their password. If a user has any reason to believe or become aware of any loss, theft or unauthorised use of such password, it is important that our team is and immediately notified of the matter. HCL may assume that any communications it receives under a user’s password have been made by the user, unless HCL receives such notice of loss, theft or unauthorized use.
A user or any authorised third parties acting on the user’s behalf are not allowed to frame this Site or use our proprietary marks as meta tags, without HCL’s written consent. Users are not authorized to use frames or utilise framing techniques or technology to enclose any content included on the Site as well as content in any meta tags or any other ‘hidden text’ techniques or technologies without HCL’s express and written consent. .
Sales on this Site are subject to our Return Policy.
This Site may contain links to other websites, some of which are operated by HCL or its affiliates and others which are operated by third parties. These links are provided as a convenience to users and as an additional means to access the information contained therein. It is noted that the company, has not necessarily reviewed all such information contained on those other sites and is, therefore, not responsible for such contents, including products or services that may be offered through those or any other sites. It The inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites and is solely for the better servicing of the users. Different terms and conditions may apply to the use of any linked sites, and, as such, HCL is not responsible for any losses, damages or other liabilities incurred as a result of use of any linked sites.
Trademarks and copyrights
Trademarks, logos and service marks displayed on this Site, are registered and unregistered trademarks of HCL, its licensors or content providers, or other third parties. Such trademarks, logos and service marks are the property of their respective owners. Nothing on this Site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the Site without the owner’s prior express and written consent, except as otherwise described herein. HCL reserves all rights not expressly granted in and to the Site and its content. This Site and all of its contents, including but not limited to text, design, graphics, interfaces and code, and the selection and arrangement thereof, is protected as a compilation under the copyright laws of Hong Kong SAR, the People’s Republic of China, the United States of America and other countries.
It is hereby noted that HCL has adopted and reasonably implemented a policy providing for the termination, under appropriate circumstances, of subscribers and account holders of the Site’s system or network who are repeat copyright infringers.
To be effective, such notification must (i) be in writing, (ii) be provided to our customer care team, and (iii) include substantially the following:
1. A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
HCL is under no obligation to post, forward, transmit, distribute or otherwise provide any material available on this Site, including materials any user has provided, and so the company reserves the absolute right to remove any material from the Site at its sole discretion at any time.
Jurisdiction and applicable law
*This Site has been designed to comply with the laws of Hong Kong SAR. If any material on this Site, or use of the Site, is contrary to the laws of the jurisdiction a user is operating from when accessing it, the company, regrettably asks of such users to not to use the Site. Information with regards to relevant and applicable laws in the jurisdiction of a user is their responsibility, as to whether they are up to date and properly informed to comply with them.
Entire agreement and admissibility
If it is found in a final judgement by a Court of competent jurisdiction that any term or provision hereof is invalid or unenforceable,
The remaining terms and provisions hereof shall be unimpaired and shall remain in force and effect; and
The invalid or unenforceable provision or term shall be replaced by a term or provision that is valid and enforceable and that comes closest to expressing the intention of such valid or unenforceable term or provision.
How to contact us
Email at: .
TERMS OF SALE
Hereunder are the General Terms and Conditions applicable for the Sale of Philippe Petra products via philippepetra.com, hereafter referred to as the ‘Website’.
Hestia Consulting Limited (HK) (hereafter referred to as ‘HCL’) sells products covered by the ‘PHILIPPE PETRA’ trademark/brand in Hong Kong SAR.
To ensure the efficient and timely service of our Customers, HCL has created a distance sales network for certain of our products via the Website.
These General Terms and Conditions of Sale are applicable to all distance sales of Philippe Petra products via the Website, which are regulated exclusively under the applicable Hong Kong SAR law.
The use of the distance sales service as described herein is reserved solely to Philippe Petra Customers. The term ‘Customer’ is to be understood as any physical person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity. The resale, rental or transfer for commercial or professional use of products purchased on the Website is strictly forbidden and punishable by law.
HCL reserves to right to modify its General Terms and Conditions of Sale from time to time as it may see fit and according to the applicable laws and regulations. Therefore, to ensure proper information dissemination and Customer awareness, the Customer is asked to accept the General Terms and Conditions of Sale in force at the time of purchase, each time one takes such action. Therefore, any Customer proceeding to a purchase, will be asked to accept the present Terms and Conditions of Sale by clicking the relevant boxes, which form an integral and substantial part of these procedures. You may find such Terms and Conditions of Sale at any time on the Website, without necessarily proceeding to a purchase, should you want to be informed prior to proceeding to a purchase.
It is noted that, these General Terms and Conditions of Sale do not govern the provision of services, or the sale of products by subjects (third parties) other than HCL, therefore not being applicable to such third parties, even in cases where these are presented on the Official website via links, banners or other hypertext links. Therefore, before placing an order and/or purchasing products and services from third parties, although authorized, the Customer is invited to check the conditions of sale applied to each one of those parties, as terms and conditions may also defer among them. In no case can HCL be held liable for the provision of services by third parties.
For the purposes of these General Terms and Conditions of Sale, the vendor is Hestia Consulting Limited (HK) private company limited by shares, with registered office at Suite 903, 9/F, 20 Luard Road, Wanchai, Hong Kong SAR.
1. Product orders
Orders may be placed directly by persons of legal age who have not been declared legally disabled, in English and via the Website on a 24/7 basis.
A valid e-mail address is required from The Customer in order to receive any information concerning the order.
It is noted that, for distance sale orders made covered by these General Terms and Conditions of Sale, each order may be for one or more products, up to a maximum of 6 products per order, of which a maximum of 2 pieces can be of the same article. HCL reserves the right to modify, from time to time, the quantity limits and/or types of products that may be purchased via distance sales.
Upon proceeding to a purchase, the Customer is able to see, in their shopping cart. the order summary which provides a description of the product(s) ordered, including measurements and sizes (where applicable), the total price of the order including the applicable shipping costs and a digital photograph representing the products available on the Website. As mentioned in the Section PRODUCT PHOTOGRAPHY & PRODUCT DESCRIPTION, all necessary steps and efforts are taken and made to display as accurately as possible the appearance, and particularly the colours, finish and textures, of our products included on the Website. However, the displayed colour, finish and textures largely depend on your computer settings and, therefore, no guarantee can be provided as to the percentage of correctness of the displayed images in comparison to the actual product. Size differences from image to actual product may also result from screen resolutions and settings. Therefore, some items may appear slightly larger or smaller than actual size due to screen as well as photography techniques. In addition, to provide a better description of products to Customers, some items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
Therefore, based on the above, HCL cannot be held liable in such cases for the slight differences which may occur from photography to actual product, upon delivery to the Customer.
Modifications to the purchase, such as in quantity or to are or remove an article or more by following the instructions provided on the Website, prior to the final payment of the purchase. It is noted that, following purchase, should a Customer wish to return any product which they mistakenly ordered, they should follow the procedure stated in Section SHIPPING & RETURNS.
2. Product prices
Unless otherwise stated on the Website, your order summary and/or product page, all product prices include all taxes and duties.
All prices are displayed on each product prior to completion of the order in US dollars and include the applicable VAT, unless otherwise stated on the Website, your order summary and/or product page.
As previously mentioned, the total price for your purchase, shown in your shopping cart, includes the applicable shipping costs , and are clearly stated in the third step of the checkout called ‘Check your order’.
3. Completing the order
To complete an order, a Customer must confirm and submit, upon which action, the HCL team will receive such confirmation. The customer will then receive a thank you message confirming and validating the order.
It is noted that to cancel an order, a Customer can do so by just exiting the Website before confirmation, in which case the order will be automatically cancelled, without any further steps needed. on their behalf.
Upon completion of the order process and receipt of the confirmation email, to the Customer’s email address, the order is considered completed and binding. Once the product has been shipped, the Customer receives an additional email which provides the information relevant to the shipping, including the tracking number which they can use to track the progress of the shipment and contact the courier service to receive further information. However, it is noted that, the purchase agreement between HCL and the Customer is concluded upon receipt of the email confirmation for the purchase and not upon receipt of the product.
HCL reserves the discretionary right to accept or reject incomplete or incorrect orders, as well as decide upon cases where the selected products are unavailable or the Customer is not a ‘physical person’. Should HCL choose to exercise such discretionary right, then the Customer will be informed within two (2) business days of submission of the order, and such order will not be executed. It is noted that the reasons for such exercise will be stated in the informative email the Customer will receive. . Any amounts already paid by the Customer for the order will be fully reimbursed. The Customer will receive an email at the provided address which will include the return number and date of purchase, the product(s) ordered, the prices of products and shipping, and the total amount to be reimbursed.
4. Conditions of payment
For the Customer’s easier conduct, several payment methods are available for the purchase of products, which the Customers are invited to use for an order to be valid.
Specifically, these are:
For payments executed via credit card, other type of card or PayPal, the transaction will be charged to the Customer’s card once the order has been accepted and no discretionary right has been exercised by HCL. In such cases, the Customer will receive a confirmation email to the provided email address.
HCL takes all necessary steps to prevent internet fraud and therefore, payments made via the Website, are managed online by the relevant bank using specialised tools. PPOB uses industry-standard Secure Sockets Layer (SSL) encryption where all payment details for the purchased executed on the Website, are collected. SSL protects the confidentiality of credit card information while it is transmitted over the internet to secure the payment for the desired purchase. As part of the actions taken to reduce the risk of fraud and to protect the provided data, credit card information is never stored on the Website, and therefore, for each purchase, Customers are asked to re-enter their data for each transaction.
For payment to be completed, the Customer must confirm on the Website that they are the card holder and that the name indicated on the credit card is theirs. In addition, the Customer is asked to provide the credit card number, expiry date and security code indicated on the card followed by any other additional verification information that may be requested by their bank. It is noted that, upon completing the order, the Customer's bank may request confirmation of the data entered and that the credit card used has not been reported lost or stolen.
No amount is debited from the provided card until the order has been completed and a confirmation email has been sent confirming successful payment. No extra costs are applied/ for credit card payments.
If, for any reason, the amounts due by the Customer cannot be debited, the sale process and sale are automatically cancelled.
Following order transmission via the Philippe Petra Website, the Customer can monitor delivery of the order in ‘My Profile’ section of the Website by signing in and choosing the option ‘Orders’. If the customer is already signed in she/ he may simply click on his username on the top right portion of the website and then choose the option ‘Orders’.
The Customer can contact our Customer Care Service by live chat, or e-mail to request information on the delivery.
Without prejudice to the exceptions below, Philippe Petra can deliver products only to the address indicated by the Customer in the following countries:
Austria , Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Malta, Monaco, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Russia, Turkey, Canada, United States, Argentina, Brazil, Chile, Mexico, China, Hong Kong, Japan, Kazakstan, Korea, Taiwan, Israel, Qatar, Saudi Arabia, United Arab Emirates, Australia, New Zealand, Algeria, Botswana, Egypt, Kenya, Morocco, Nigeria, South Africa, Tunisia (together the ‘Territory’)
No shipping address (or delivery request) will be accepted outside the Territory.
The Customer may request delivery to the physical person of her/his choice (whether it is herself/ himself or a third party), whose residence or domicile is within the aforementioned jurisdictions. It is noted that no deliveries are made to P.O. boxes or collection points.
The products purchased online are delivered to the address indicated by the Customer only once the payment of the order has been registered, except where philippepetra.com informs the Customer of non-acceptance of the order pursuant to Article 3 above.
For security reasons, all Philippe Petra online purchases require the signature of the Customer, or their legal representative in case the Customer is a minor aged under 18, as per applicable laws, upon delivery. All orders are delivered by courier, which will proceed to making a total of two (2) attempts for delivery, should no individual (customer or authorized representative) be available or reached during first attempt. Following these two additional attempts, should there still be no one available to sign for the package, after 5 days with no communication, the package will be returned to the sender.
The Website should automatically recognise the Country from which you are connecting. Orders made from a Country different from the one you a customer shipping to, or to addresses to which our courier cannot ship to (P.O. Boxes or General Delivery addresses), will be automatically cancelled. Saved Items will not be cancelled if the customer proceeds to a change of delivery location, but prices and services will be updated accordingly (prices of items are dependent on delivery country as different countries have different tariffs and customs duties regulations).
All orders are delivered by courier. To enable fast and secure deliveries, and in order to meet customers' needs and expectations only Express delivery is used, and as such, the shipping costs for such orders will be charged to the Customer (this is also variable dependent upon the delivery country).
All shipping costs, including additional costs charged to the Customer are itemized in the order form at the time of purchase on the Website. Return shipping costs are refunded in the case of returns within 15 days, and as far as no damage is made to the products.
All orders are processed Monday through Friday, excluding weekends and bank holidays (Hong Kong SAR).
At this time, we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
It is noted that all orders are subject to verifications, in particular the billing and shipping addresses and the means of payment. If required, HCL reserves the right to request additional identification information. Such verifications can extend the delivery time for up to two (2) additional business days from those quoted in the order confirmation (dependent upon how fast we can retrieve the additional information from the customer).
Furthermore, it is noted that due to the limited number of production for the Philippe Petra products, delivery may be delayed depending on order verification and products’ availability.
HCL is not responsible for any unexpected delays occurring during the shipment by courier.
The confirmation e-mail sent to the Customer will contain a tracking code and an exclusive link to track the shipment in real time. Our Customer Care Service can provide assistance for any delivery problems.
The Customer is responsible for any loss or damage to the products ordered, for which HCL is not responsible, starting from the time at which the Customer or an authorised third party (other than the carrier appointed by HCL) takes material possession of the products. It is therefore strongly advised that the customer checks that all products received reflect what was ordered and that the products delivered are not damaged or not as described.
Should the Customer make a claim for loss, non-compliance or damage to the product and should HCL agree that the products received by the Customer do not reflect what was ordered or they are damaged or not as described, the Customer will receive a refund (in full, including all delivery costs), upon express Customer request, according to the terms and conditions described below.
philippe-petra.com only provides refunds or e-store crediting, and does note proceed with exchanges at this time.
Damaged goods being returned must be in the condition in which the Customer received them; the Customer must not mishandle them or attempt to modify or repair them.
The delivery terms may vary due circumstances not attributable to HCL.
6. Returns and Refunds – Withdrawal
In cases where a Customer wishes to return a product or receive a refund and exercise the right of withdrawal, the Customer is invited do so as described below.
It is noted that, the right of withdrawal may be exercised by a Customer without any motivation, but must be done within 7 (seven) calendar days of the date of delivery to the Customer or a third party, following the returns procedure as set below.
Step 1: Prepare the package to be returned
Place the items you wish to return in the original packaging (box, accessories, inserts, leaflets, etc.), in which you received them accompanied by the purchase receipt.
Step 2: Print return form
Print the return form (form PPR01).
Carefully complete return form and place it in the original packaging of the items to be returned.
Step 3: Courier pick-up or drop off
Contact and book a pick-up with courier or alternatively, drop off the package at your nearest courier/post office location within 7 days of the original order delivery. Provide the courier/ post office staff the original order box along with the return form.
Step 4: Notify our customer care
To notify our customer care staff of your return , email us at , attaching to your email a copy of the courier/ postal service receipt and tracking number.
For the return to be accepted by us, kindly note the following:
Products returned must not have been damaged, used, broken, chipped, oxidised, worn or washed, but may be handled and inspected to determine their nature and characteristics.
Labels must still be attached to the products.In cases where items are returned due to defects, such damaged goods must be in the condition in which the Customer received them. Should the Customer attempt to modify, handle or repair them, the fulfilment of the refund request will not be possible. Such damages include, but are not limited to, the polishing of gemstone beads is damaged, the gold plating (or silver plating) came off, stones fell out the setting, stones are cracked or broken, the elastic is broken, the packaging is stained etc
HCL reserves the right, to not fulfil return and refund requests for products that have been damaged, are incomplete, deteriorated and/or soiled or in any state clearly indicating its use prior to return. Any returns made following the elapse of the deadline for return as set in the present clause (7 days) or lacking a return form will not be accepted.
It is also understood that, HCL reserves the right to seek damages for any damage caused to the returned item(s) as a result of the Customer's negligent conduct or misconduct. HCL cannot be held liable and bears no responsibility for lost or stolen products resulting from actions beyond its control and from third parties, or for returns to the wrong address, or for delivery delays of returned products. It is, therefore, understood that the Customer is also responsible for providing proof of return and assumes all risks of returns.
In the event of withdrawal, all payments made to HCL via PPOB will be fully refunded to the Customer, and made according to the method of payment used for the purchase of the product(s) for which withdrawal has been exercised, including standard delivery costs.
For returns, the hiring of courier/ postal service for the delivery of the returned item(s) and any costs occurring, will be at your expense and no liability will be assumed by HCL lost or damaged returns.
The refund will be issued, following acceptance of the return, directly to the Credit/Debit Card or PayPal account used for the original purchase and in the same currency. Refunds are at no charge to the Customer (except return shipping cost).
7. Limitation of liability
Hestia Consulting Limited (HCL) will not be held liable for any direct or indirect damage caused to its Customer from the of products offered for sale on PPOB, excluding cases of defective products, wilful default or gross negligence. HCL liability, in cases of non-fulfilment of its obligations under the purchase agreement r, will be limited to damages equal to the price paid by the Customer for the relevant purchased product(s).
8. Product authenticity and intellectual property rights (IPR)
The authenticity and quality of all the products sold in the present online store is guaranteed by the PPOB brand.
It is noted that all rights are reserved to HESTIA CONSULTING LIMITED (HK), with registered office at Suite B, 7/F, 18 Luard Road, Wanchai, Hong Kong SAR, and that all intellectual property occurring within the present online store is and shall remain its exclusive property. Such intellectual property includes but is not limited to, the PHILIPPE PETRA trademark, all the figurative and non-figurative marks and in general all other marks, illustrations, images, logos and designs present on the website, products, accessories and/or packaging, whether registered or not. ,. It is, therefore, understood that any partial or entire reproduction, modification or use of said trademarks, illustrations, images logos and designs is strictly forbidden without the prior express approval of HCL. It is also understood that, Any combination of the afore mentioned materials with other marks, symbols, logos or any distinctive sign suitable for creating a composite logo, as well as the reproduction in whole or in part, modification or use of HCL drawings, models or patents is also forbidden.
Failure to comply with the present term will result in legal action against the breaching party.
9. Force majeure
HESTIA CONSULTING LIMITED (HK) and PPOB will not be responsible for any failure or delay in performance due to circumstances beyond their reasonable control, including, but without limitation, acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment / software / telecommunication / power / network / third party service providers failures.
Customers affected by said unforeseeable circumstances or force majeure will be informed within seven (7) business days of its occurrence. Should the suspension of the services last more than 15 days, the Customer is eligible to cancel the order and receive a refund of all amounts already paid, as in article 6 hereof.
11. Competent jurisdiction and applicable law
The present terms of sale relating to philippe-petra.com online store together with all our policies and procedures are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China. By entering the present online store and using the provided service, it is understood and agreed that the courts of Hong Kong Special Administrative region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these terms. It is noted that, the Vienna Convention on the International Sale of Goods of 1980 does not apply.
This Site has been designed to comply with the laws of Hong Kong SAR and shall apply as such without prejudice regardless of the region from which a customer may be accessing the online store. We would also like to inform you that any wrongful use of the present website, that is contrary to the applicable laws, as well as the present terms and conditions will not be accepted and may result in legal action. PPOB bears no responsibility with regards to information relevant to the laws of your jurisdiction a customer is operating from and therefore, information and compliance to those, is the sole responsibility of the latter.
13. Special Terms and Conditions of sale for ‘PRE-ORDER’ products
PPOB offers its clients the opportunity to Pre-Order items that are currently in production, made-to-order or that are no longer available and coming back in stock.
By clicking on the ‘Pre-Order’ button and completing the required fields, you will be placed on a priority waiting list for the pre-ordered item. Once the item is available and ready to shipped to your indicated address, you will receive a notification via email informing you of the matter. It is noted that, you will only be charged once your item is ready to be shipped from our logistics center. Furthermore, following the Philippe Petra philosophy of providing excellent services, our Customer Care will take the necessary steps to check whether the item you have pre-ordered is available immediately in our warehouse and could be redirected to the E-Commerce availability for your purchase.
This procedure does not grant you any booking rights with regard to any relevant product.
1. Enforcement of responsible mining practices
It is the company’s belief and philosophy that fine craftsmanship starts with responsibly sourcing the highest quality raw materials and is amplified through the creation of quality and unique final pieces of jewellery. The diamonds and metals used in the creation of our pieces come directly from mines , reputable dealers as well as from recycled sources which, to the best of our knowledge, comply with the highest ethical standards of mining practices. Furthermore, the company individually screens its suppliers, thus ensuring that the codes of conduct are in line with one another. Understanding the social, economic and environmental impacts of the mining and processing of precious materials is one of the company’s main priorities, in order to create a positive impact along the supply chain, all the way from the mine to Customers.
2. Conflict-free Diamonds
At Philippe Petra, complete integrity is a value highly appreciated and which is kept throughout its process of production, servicing and delivery, including with regards to the diamonds and materials used, all the while ensuring the highest quality. Therefore, to ensure the diamonds used on Philippe Petra products are conflict free, they are only sourced from countries that are full participants in the Kimberley Process (KP) Certification Scheme.
Through measures such as the KP, which tracks diamonds from mine to market, the diamond industry in partnership with Governments, the United Nations and NGOs controls diamond exports to avoid trade of illegal diamonds.
PPOB, wanting to further ensure that such illegal trades are avoided, takes additional steps to the KP. Specifically, PPOB has set a careful chain of custody controls and advocates for stronger global standards with the aim of ensuring that human rights and the environment are protected. In addition, the company is a strong supporter of local communities in which it operates and does so by hiring locally, providing robust job training and ensuring fair wage practices at its cutting and polishing facilities.
As an intrinsic company policy, PPOB will continue to support and enforce any process promoting legitimacy and transparency within the diamond trade. For more information on diamond matters, please visit diamondfacts.org
3. Environmental Protection
PPOB is dedicated to protecting the environment and has taken the necessary steps to be as eco-friendly as possible, putting the protection of the natural world at the heart of our personal and corporate culture. We aspire to leave behind a world with less pollution, abundant biodiversity, more pristine lands and clean waters.
4. Climate Change
The company is dedicated to reducing energy use and greenhouse gas emissions to protect future generations from the serious impacts of climate change. Energy conservation, green building principles, renewable energy use and proactive environmental management are essential pillars of greening the Philippe Petra workplace as well as its supply chain. In the company’s manufacturing and distribution facilities, a variety of emission-reduction programs are implemented to ensure the application of the latest emerging technologies as well as the knowledge acquired from previous and new practices. Learning more about climate change is an integral part of the company’s philosophy, which allows it to take the necessary steps to continuously upgrade its relevant policies and train its team accordingly.
5. Supply Chain Monitoring
At Philippe Petra strict and transparent regulations are put in place and applied with regards to the partnerships undertaken with other companies for the eventual purpose of outsourcing raw materials and manufacturing those Philippe Petra products that are not manufactured in-house (i.e. packaging, display units etc). It is the company’s primary focus, when entering a partnership to ensure that policies and ethics are inline by knowing their partners and spending substantial time inspecting their facilities, talking to managers, craftsmen and workers. In addition, the company ensures that it knows its partners by doing background searches and contacting some of their existing customers to cross-refer and double check the provided information. Finally, the multidimensional outsourcing accountability efforts allow the company to ensure that partner vendors protect basic human rights, labor and environmental standards wherever they operate around the world.
6. Employees and Artisans
The company is a strong believer of teamwork and prioritises building and nurturing a culture of excellence across its operations, by providing a motivational and fair working environment, free of discrimination, for its employees. Major importance is given to ensuring that the same collective values of respect, inclusiveness, excellence and responsibility are shared across all levels of the team.
Creating a fair, diverse and inclusive work environment
At Philippe Petra, the dignity of all people is honoured and the applicable laws are respected throughout its processes and operations without exception. Furthermore, significant time is spent in understanding the customs and values of the communities in which it operates, thus ensuring that its operations will be in line with them and will not, in any way, cause disturbance or be unlawful. The company recognises each employee’s knowledge and skills as an important source of organisational capability and competitive advantage, ensuring there are broad training and development opportunities at all levels. Diversity in all forms is welcomed with an emphasis on personal accountability and professionalism in a respectful, inclusive and fair work environment.
Equal opportunities and equal pay for women
Philippe Petra has a zero-tolerance policy towards racial, religious, sex, or sexual orientation discrimination and profiling in the work place. At Philippe Petra, women are not only a source of beauty and inspiration driving the unique aesthetics of the brand, but also a fundamental part of the company’s business and corporate culture. The company recognises the immense capacities of women in the work place and ensures their empowerment and nurturing, always welcoming them within the team and consistently giving equal opportunities and equal pay.
Fair treatment of artisans
The company’s artisans and craftsmen are the driving force behind the exceptional quality and immaculate detailing that are so characteristic to the Philippe Petra products. As such, the company, deeply cares about all its craftsmen and treats them with fairness and compassion while giving them the time necessary to complete the pieces without over working them to irrational extents. Aside from keeping its employees satisfied and motivated, this environment of trust and respect yields the highest standards of quality within all our products. The ethical treatment of workers goes beyond the company’s own atelier and extends to every worker that is involved in the production of the Philippe Petra products.
7. Charitable donations
At Philippe Petra, it is believed that a successful company has a responsibility to the greater community. In an effort to support the community as much as possible, the company proudly supports nonprofit organisations and civic institutions worldwide. In addition to benefitting people and the planet through its business operations, the company also supports a number of NGOs.
Because of the company’s charitable orientation, it is of significant importance that its investment in charitable organisations and causes expands along with the company’s expansion to global markets. As we expand, more support will be provided to nonprofit organisations dedicated to the stewardship of natural resources, responsible mining, marine conservation, children education and women issues.